organization audit, adequacy of the
organization, organize the company, improve efficiency, define job function,
Service consists in checking the adequacy
of the organization of an economic unit to its objectives. It is founded on the
implementation inside the company of the same methodology of mirror audit used
successfully outside. Eye to eye meetings with the top and middle management and
of the targeted unit and with a representative sample of the
personnel, without excluding the supposed leaders of opinion make it possible to
join together qualitative elements of evaluation of the organizations and men
and the quality of operation:
Inventory of the talents implied in the
organization,
Description of the functions and the
theoretical and effective roles,
Job analysis, of their assignment and
the obstacles to their good execution,
Analyzes client - supplier
relationships within the organization and of the operation of the interfaces,
Examination of the assigned personal
objectives and the probability of their success,
Collection of expressions of comfort and
personal aspirations,
Collection of wishes of improvement in
term of organization,
Collection of suggestions of the
individuals and their own recommendations,
Collection of
wishes of transmission of message to the senior management.
Storqua is committed not keeping any
personal data at the end of these interviews. Our consultants observe a right
of reserve as for the communication of the expressions of the questioned
people when those are likely to harm to them or to harm others.
Clients benefits
Satisfaction of the personnel
interviewed because of given expression opportunity,
Better comprehension of the aspirations
of the individuals and their motivations,
Realism of the proposals for a change,
Facility of acceptance of the change by
the individuals.
A vast majority
of the personnel of the organizations are professionals very implied in the
life of their company. They do not have time nor opportunity to give their
opinion in all independence on the quality of the operation whereas they are
with the first cabins. Their hierarchies are not always the best interlocutors
to collect critical and suggestions. Storqua consultants have great experience
of constructive talks, supported by adapted scenarios. Their independence of
the organizations guarantees the accuracy of their interpretation.
Experience in management
Storqua consultants are all of the seniors with a proven
experience in management, for a
majority of them in various companies often in very different cultural
contexts.
Rigour of
the methodology
The interview
guides used by Storqua consultants help them to carry out an exhaustive review
of the various aspects of reality and felt functions of the questioned people.
The restitution of such talks in the form of individual reports of 4 pages
maximum classified by topics is precise and does not leave place with
interpretations.
Speaking of the
subsidiary company of a telephone operator dedicated to the marketing of
services worked out starting from new Internet technologies, whose results did
not match expectations, on request of the general manager of the operator,
Storqua consultants met the whole the management of the subsidiary company, a
sample representative of the collaborators of the various services. The talks
revealed the persistence of the cultural shock between the populations of the
2 organizations from which the subsidiary company had been formed, contrary to
the perception of the headquarters, and that the management of the subsidiary
company did not contribute to calm the situation. Drastic decisions were made.
Civilizations
In order to ensure themselves of the success of the
takeover of a foreign telephone operator, and to prepare the composition of
the future board of directors, the general manager of a multinational group
asked Storqua consultants to meet within 2 weeks the 35 top managers of
the targeted operator. Not only the mission made it possible to confirm the
good reception reserved by the people questioned with the new shareholder, to
establish the profile of those
and to measure their adequacy at their stations and to recommend the best
probable composition of the board of directors as well as an optimization of
the organization, but they highlighted potential shelves that the pool of
international auditors in charge of due diligences
had underestimated and allowed to prevent them.
Service included
On request of
the services general manager of the French subsidiary company of an
international computer manufacturer who noted the degradation of the
satisfaction of his customers, the Storqua consultants met the people within
the organization, as well as a representative sample of the partners to
which some services were sub-contracted. The mission made it possible to
highlight the brittleness of the organization, particularly on the
level of the inventory control of spare parts and the insufficiency of the
communication system making it possible to exchange with the partners
information relating to the opened tickets of incidents.
