Process audit

Une approche scientifique de la clientèle

Process audit

Services

Service consists in describing the task sequencing of production or deployment of a product or a service - and their alternatives - within an organization starting from the existing documents and by checking their exactitude near the various actors. It leads to the development of logigrammes and hierarchical diagrams of tasks making it possible to highlight the abortive doubled blooms and circuits.

Working of Gantt charts facilitates the description of blocking points and abnormally long operations making it possible to treat on a hierarchical basis improvements to be brought according to their impact on the costs of operation of the processes. This service underlain by the use of the standard data-processing tools of the market makes it possible to transmit the elements of initial analysis to the people in charge who take the control of the future evolutions then.

Customer benefits

	Formalization of the circuits,
	Optimization of the processes,
	Provision of simple tools.

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Involved competences

Capacity of analysis

Allows a clear identification of the various tasks and their sequence.

Clearness of the restitution

Storqua consultants have a particular know-how in diagrams simplification.

Tools control

Widespreading of simple tools not always used in a practical way.

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Achievements

Administrative blocking

On request of the administrative and financial director of a telecommunication operator offering high speed Internet services who did not understand why the progression of the incomes did not follow proportionally that of the booked orders, Storqua consultants checked the relevance of the sequence of the technical and administrative processes of deployment of the high speed offerings. The analysis highlighted the imperative need for a greater vigilance to the contributions for external partners, suppliers of materials or services, with the regard of which requirements of date completion were not or badly specified and in any case not sanctioned.